FAQ’s

Both. During the intake process we take into consideration your needs and how we can best serve you.

Once we receive your Request for Services form you can be expected to be contacted within 2-3 business days.

Crossroads Counseling Center does not take insurance. However, we do provide superbills for those who prefer to use their FSA/HSA card. These can be turned into your insurance for reimbursement. We cannot guarantee that services rendered will be reimbursed. Please check with your insurance for details. 

Although it is not guaranteed, you are welcome to make a request for the therapist that you would like to see. The pairing of therapist-client depends on therapist availability. We also take into consideration your needs and the therapist’s specialities. This can be discussed during the intake process. 

We want counseling to be financially accessible, therefore, we have established a way at Crossroads Counseling Center to provide affordable counseling to those who may have difficulty otherwise affording our services. Please complete our Financial Assistance Application. *We require a copy of your most recent tax return (1040) or 2 months proof of income.

No. You do not have to be a Christian to receive counseling services. Our therapists will only integrate Christian truths when desired by the client.

Our therapists on staff are followers of Jesus and subscribe to the Crossroads Church Statement of Faith. They are secular trained professional psychotherapists and licensed through the Board of Behavioral Health and Sciences of California. They only integrate Christian truths when desired by the client. Overall, they utilize evidence based theoretical perspectives. Therapists will only introduce a spiritual element once requested by the client or once they are given the choice and verbally consent. Ultimately clients must request that a spiritual element be included as part of the counseling.

Pastoral counselors are typically pastoral or lay counselors associated with a church or organization. Their primary purpose is to address faith and spiritual well-being. They utilize biblical principles as their foundation. 

A Trainee (Student Intern) is collecting supervised work experience hours towards licensure before having their graduate degree awarded.

An Associate has been awarded their graduate degree, but is still collecting supervised work experience hours towards licensure.

A licensed therapist has completed all of their licensing requirements according to the state standards.

Please start by emailing [email protected]. You can also call 209-585-3173.